Our psychologists can see clients through Zoom, Facetime or phone calls.

If you require any help please do not hesitate to contact our admin team or talk to your psychologist; we are here to help.

What do you need to set up Zoom?

Zoom does not require you to have an account to join a meeting. We will email a link to your appointment and all you need to do is click on this link at the time of the appointment, then click on “open zoom us”. You will then join your meeting with your clinician.

Zoom is a secure (encrypted) video conferencing system, and is virtually impossible for anyone to intercept and decrypt the video transmission between two people. Please see the Zoom Privacy Policy page for more information. However, as with all forms of internet communication, if someone has access to your Zoom login details or has installed a virus on your computer, then it is possible your Zoom transmission can be compromised. Shoalhaven Psychology Services is not responsible or liable for compromised Zoom communication between you and your counsellor. It is VERY important you keep your Zoom login details/meeting details secure and private, and routinely check your computer system for viruses and trojans.

All of the above exceptions to confidentiality are extremely rare, but it’s important for you to be aware of these limitations of confidentiality under exceptional circumstances.

Getting started – a guide to online therapy

In a therapy session, a lot of consideration goes into optimising the physical and emotional environment in order to establish trust, stability and comfort. These are major considerations for every therapist when they set up their office space. With online therapy, the responsibility for creating an optimal therapy environment is shared between the therapist and the client. Please feel free to discuss this with your therapist in order to choose the best location and create the best atmosphere for your online therapy.

Creating the therapeutic space

By the time clients step into the therapist’s physical office, a lot has been done to provide a stable and consistent environment each time. This includes setting up a safe space in which the therapy work can be done. With online therapy, this needs to be set up in the client’s home or other environment. Try to commit to the same place each session – some clients have a preference for a specific couch or place that they use each time.

  • Avoiding speaking in the car, as this may interfere with driving.
  • Consider what is needed to be comfortable – have tissues, glass of water or cup of tea ready.
Safety and privacy

Therapy sessions require privacy and confidentiality. Without this, we cannot feel safe enough to look deeply. Find a location where you can speak comfortably and freely – try to arrange a time when you are alone at home or work.

  • Do not take a therapy call in a public place.
  • Avoid locations where someone can walk into the room.

In every home there are a number of things that provide comfort and distraction. These might include food in the fridge, a cold beer in the summer,  a cigarette, animals that bark or attract our attention (sometimes it is because they can feel our distress).

The therapy environment shouldn’t be so relaxing that it alters the client’s ability to stay focused on the (sometimes) difficult conversation. Try to find that balance between feeling comfortable and feeling too relaxed.

  • No eating or drinking alcohol.
  • Try to reduce the background noise and use headphones (also useful for reducing voice distortion or echo).
Mobility vs mobiles

It is very difficult to focus on a therapy session when talking on a small mobile screen. While the mobile is the most accessible connection we have to the online world, it is also the one that is connected to every other aspect of our lives – it often alerts us to the outside world with notifications or messages. Further, when the screen is held on a lap, it moves and lurches as we move.

  • Use laptop or desktop that is set up on a stable surface.
  • If you need to use a mobile phone, turn off notifications and place mobile on a stable surface.
The above information has been reproduced from A Guide to Online Therapy by Dr Xi Liu – Clinical Psychologist. 

If you need help

If you require any help please do not hesitate to contact our admin team or talk to your psychologist; we are here to help.

Stress Therapy Nowra


  • Quiet and private location
  • Limited distractions
  • Use a desktop or laptop with a strong wifi connection
  • These tips are from Dr Xi Liu’s Guide to Online Therapy


Which Is Your Therapist?

Which Is Your Therapist?

To set the stage we spent our three day yearly retreat together in sharing, reflection and appreciation. At each of our retreats we start with reflection on our values- are they still relevant, are they a part of our clients journey and do we refer to them enough? Are there values we need to spend more time bringing into the company? 

Resolving Trauma

Resolving Trauma

I spend much of my time at work speaking with clients about their experiences of trauma. These are often deeply personal conversations which involve vulnerability and working through what can be confronting core beliefs and experiences.

“Darkness is only driven out with light, not more darkness” 

Martin Luther King